Refund and cancellation policy

Draft for review. This page is a working draft and is not yet final.

Plans bought by tutors and institutes

• Plans are bought for one period and do not renew automatically, so there is nothing to cancel: a plan simply ends when its period does.
• If you were charged in error, or paid twice for the same plan, write to us within 7 days and we will refund the extra payment.
• If an upgrade could not be applied because your plan had changed before the payment completed, we will refund the payment.

Courses, test series and attempts bought by learners

• Each academy sets its own refund terms for what it sells. Contact the academy first.
• If money was debited but you did not get access, write to us with your order details and we will either complete the purchase or refund it.
• If an item you paid for was removed before you received access, the payment is refunded.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 business days after approval; your bank may take longer to show it.

Contact

Write to hello@clearconcepts.app with your order details.