Frequently asked questions

Clear Concepts is an online coaching platform for tutors and coaching institutes in India. It gives you your own branded academy website where you sell courses and test series, run timed mock tests with negative marking, manage batches and take payments by UPI, cards or netbanking.

Independent tutors, coaching institutes and test-series creators who want to teach and sell online under their own name. It suits competitive-exam preparation such as JEE, NEET, UPSC, SSC and banking, as well as school tuition and skill courses.

No. You create courses, upload videos and write questions from the tutor dashboard; your academy website is ready on a free subdomain as soon as you sign up. Connecting your own domain takes one DNS record.

Not yet. Your academy works in any mobile browser, so learners can watch lessons and take tests on their phones today. Dedicated Android and iOS apps are on the roadmap.

You can hold one-to-one video coaching sessions, booked from a calendar, on the Pro and Scale plans. Group live classes are on the roadmap; until then, recorded lessons with drip scheduling and batches cover most courses.

Yes. Each lesson can unlock on a fixed date or a number of days after a learner’s batch starts or they enrol. Locked lessons show learners when they will open, and preview lessons are always open.

Yes. A certificate is issued automatically when a learner passes the course’s final test. Each one has a public verification page, so employers or parents can confirm it is genuine, and you can revoke it if needed.

Upload a CSV file of email addresses. Learners who already study with you are enrolled directly; new learners get an account and an email to set their password. Anyone else receives an invitation to accept.

Yes. Timed exams can have sections, each with its own time guidance and negative marks per wrong answer. Bundle several tests as a test series and sell it, or charge per attempt for premium mock exams.

Only if you want them to. With a question bank, every sitting draws its own random paper, which discourages sharing answers. The paper a learner sat is frozen, so grading and review always match what they saw.

Their score, percentile against everyone who took the test, section-wise performance and their rank on a leaderboard where other learners’ emails are masked. You decide whether and when solutions and explanations are shown.

Through Razorpay, with UPI, debit and credit cards or netbanking. Access to the course or test series is granted as soon as the payment is captured, and every order is recorded for your accounts.

Yes. Create coupon codes for a percentage or flat amount off, limited to one product, a date range or a number of uses. Each learner can use a coupon once.

Yes. Grant a product to a learner by hand when they paid offline; the grant is recorded alongside online orders.

Yes. Every academy gets a free yourname.clearconcepts.app address. To use your own domain, add a CNAME record and a TXT record for verification; learners then see only your domain.

Yes, on the Pro and Scale plans. Staff accounts manage your courses, tests and learners on your behalf, while billing, domains and staff management stay with the owner.